We make Crumb, so weigh our take accordingly. Each page lists its sources and the date we checked them. Competitor prices and features come from each vendor's own site, and every one of these products is capable; confirm details with the vendor before you decide.
How to choose a feedback tool
Most feedback tools look alike on a features page: a place for customers to send requests, a way to rank them, a roadmap, and some kind of update when things ship. The differences that matter show up in five places, and it's worth deciding where you stand on each before you read any comparison, ours included.
1. What signal you rank by
Voting boards rank by how many people asked. That works well for consumer products and open-source projects, where every user counts about the same. B2B teams often care more about who asked: one request from an account paying six figures can outweigh fifty upvotes from free users. Some tools weigh votes by revenue, some sort by the ARR behind each request, and some leave it to a scoring formula your product team maintains. Pick the signal first, then the tool.
2. What makes the bill grow
Feedback tools price on very different axes: tracked users (the customers who post, vote, or comment), seats, makers, feedback volume, or a flat price per workspace. Two tools that cost the same today can be far apart in a year. Price each option at the customer count and team size you expect next year, and check whether the price is published at all or arrives after a demo.
3. Where the integrations sit
The issue tracker your engineers use and the CRM that holds account revenue decide how much copying and pasting you'll do. Check that both are supported, then check which plan they're on: CRM sync and SSO often sit a tier or two above the entry price.
4. How customers hear back
A feedback program only builds trust if people learn what happened to their request. Look at what triggers an update (a status change, a reply, a ship), how it's delivered, and whether customers who never visit your board still hear about it.
5. Who runs it, and where the data lives
Hosted tools take the operations off your plate. Open-source tools you can self-host keep feedback in your own database instead of a third party's, at the cost of running a server. If that matters to you, start with the open-source roundup below.
Once you know your answers, the pages below go deep on specific tools. If you're replacing one tool, start with its alternatives roundup; if you've narrowed it to two, start with the head-to-head.