The free, open-source UserVoice alternative.

Crumb vs UserVoice, feature by feature

Sources, checked October 6, 2026: UserVoice's pricing, integrations, capture, analysis, take-action, portal, and security pages, and its export help article. UserVoice is a mature, capable product; confirm details with them before you decide.

What each costs at three team sizes

UserVoice doesn't publish prices. Its pricing page says plans are based on "feedback volume, tools leveraged and the integrations you connect, never by seat," quoted after a demo. We won't guess a number, so here's what Crumb costs at each size, and what moves the UserVoice quote.

Self-hosting Crumb is free at any size; you bring the server, SMTP, and integration apps, and the AI suite stays on Cloud. Monthly Cloud billing is $24 for Team and $49 for Growth (launch prices). Then there's time: UserVoice's guided onboarding helps a large rollout, but it's weeks on the calendar. Crumb is self-serve.

Why teams switch from UserVoice to Crumb

You know the price before you talk to anyone

Crumb's pricing is on the pricing page: free to self-host, $19/mo for Team, $39/mo for Growth, all flat per workspace with unlimited editors. Customers who submit feedback are always free. There's no quote, no seat count, and no volume tier to outgrow.

Keep revenue-based prioritization, lose the enterprise overhead

Revenue context is the main reason teams pick UserVoice, and Crumb has it too. Every request carries the account and its ARR, and requests group into initiatives so you can see the combined dollars waiting on one feature. You can set it up in an afternoon, without a multi-week onboarding.

It fits a modern stack

Crumb pushes work to Linear, Jira, or GitHub as tickets (AI-drafted on Team and up) and syncs status back. It pulls ARR from HubSpot or Salesforce. An AI assistant can read and triage your feedback through Crumb's MCP server.

You can own it

Crumb is AGPL-3.0. Self-host it from one docker compose file and your feedback lives in your own Postgres, or use Crumb Cloud and let us run it. Same code either way.

Where each one fits

Choose Crumb if you want public, predictable pricing, a self-serve start, Linear or HubSpot in your stack, or the option to self-host.

UserVoice may fit better if you're a large enterprise that wants a dedicated customer success manager, guided onboarding, a public voting portal, SOC 2 Type II out of the box, and integrations like Gainsight, Zendesk, or Azure DevOps.

Weighing more than two tools? Our roundup of the 9 best UserVoice alternatives compares free plans, starting prices, and open-source options side by side, and Canny vs UserVoice puts the two best-known head to head.

Moving from UserVoice to Crumb

There's no one-click UserVoice importer. Moving takes an export, a CSV upload, and a short script against Crumb's Capture API.

1. Export from UserVoice. From the idea grid's export button, run the Ideas & Voters export as CSV; it lists each supporter with account traits like MRR. UserVoice's full data export (Settings → General) adds comments and internal notes, one year at a time.
2. Import your accounts. In Crumb, use Settings → Account mapping → Import CSV with one row per person: account name, email, name. Set each account's ARR on its page (MRR × 12), or let HubSpot or Salesforce sync it.
3. Post each request to the Capture API. Send POST /api/v1/captures with your workspace slug and inbox token, plus from_email, from_name, subject (the idea title, up to 300 characters), and body (description, votes, status). Send one per idea, or one per idea and supporter to keep every requesting account. It allows a burst of 60 requests, then about one a second, so honor 429 and Retry-After.

   curl -X POST https://crumb-app.localhostlabs.net/api/v1/captures \
     -H "Content-Type: application/json" \
     -d '{
       "slug": "your-workspace",
       "token": "your-inbox-token",
       "from_email": "[email protected]",
       "from_name": "Maya Chen",
       "subject": "Export a cohort as CSV",
       "body": "From UserVoice: 14 votes, status Planned."
     }'

4. Confirm them in Needs triage. Captures wait in the Needs triage card at the top of your inbox, with a suggested account match on Team and up when Crumb can guess one. Confirm one to make it a normal item, or dismiss it. Then group related items into initiatives to see the total ARR behind each.
5. Turn on the widget. Crumb only sends automatic updates to customers who submitted through the widget, so imported requests won't email anyone out of the blue. New feedback through the widget gets the full loop.

Since every capture needs a person to confirm it, import the open requests you still care about, not ten years of history, and keep the export as your archive. Self-hosting? Use your own host. Details are in the API reference. Need your inbox token or a hand planning the import? Get in touch and we'll help.

Frequently asked questions

Is there a free UserVoice alternative?

Yes. Crumb is open source under AGPL-3.0 and free to self-host forever, with no Crumb account required: it runs from one docker compose file with your data in your own Postgres. You bring the server, an SMTP relay, and your own integration apps, and the AI suite stays on Cloud. If you'd rather not run it, Crumb Cloud's Free plan is $0 with unlimited editors, viewers, and feedback submitters, and includes capture, triage, replies and status emails to customers, the embedded widget, and a public roadmap. One-click Slack, Linear, Jira, GitHub, CRM sync, and the AI suite start on Team at $19/mo billed annually. For other free options, see the best UserVoice alternatives.

How much does UserVoice cost?

UserVoice doesn't publish prices. Its pricing page says plans are based on feedback volume, tools and integrations, never by seat, and you get a quote after booking a demo. Crumb's prices are public: free to self-host, or Crumb Cloud from $19/mo flat per workspace.

Does Crumb tie feedback to revenue like UserVoice?

Yes. Every Crumb item carries the account that sent it and that account's ARR, set by hand or synced from HubSpot or Salesforce. UserVoice also supports revenue-based segmentation, so this is a shared strength rather than a difference.

Does Crumb have a public voting board?

No. Customers send feedback through the in-app widget and follow initiatives on your public roadmap, and Crumb weighs demand by the accounts and ARR behind each request rather than by votes. If a public voting portal is central to your program, UserVoice or a board-first tool will suit you better.

Can I self-host Crumb?

Yes. Crumb is AGPL-3.0 and runs from one docker compose file with your data in your own Postgres. UserVoice is vendor-hosted only.

Can I move my feedback from UserVoice to Crumb?

Yes, though there's no one-click importer. Export your ideas and voters from UserVoice as CSV, import your accounts under Settings → Account mapping, then post each request to Crumb's Capture API. Each one lands in Needs triage for you to confirm. Get in touch and we'll help you plan it.

Will imported customers get emails from Crumb?

No. Crumb only sends automatic updates to customers who submitted through the widget, so requests you import through the Capture API won't email anyone out of the blue.