Canny and UserVoice are two of the best-known customer feedback tools, and they do a lot of the same work: customers post and vote on ideas, your team weighs them, and supporters hear back when something moves. Where they differ is in how you buy them and who they're built for. Canny publishes its prices, has a free plan, and you can set it up yourself. UserVoice is an enterprise platform sold through a demo, priced by quote, and launched with a dedicated customer success manager.
We make Crumb, which competes with both, so read this with that in mind. Sources: Canny's pricing and features pages, and UserVoice's pricing, integrations, and security pages, checked October 6, 2026. Both are mature products; confirm current details with them before you decide.
The short version
- Canny is a self-serve feedback portal with public, tiered prices and a free plan. Its bill grows with the number of customers who give feedback.
- UserVoice is a vendor-led enterprise feedback platform. It doesn't publish prices; it quotes on feedback volume, tools, and integrations, never seats.
- Both weigh requests by customer revenue, but on Canny the HubSpot and Salesforce integrations that bring that data in sit on the custom-priced Business plan.
- Getting started differs most. You can sign up for Canny today. UserVoice starts with a demo and a 30-day trial, and it says most teams launch in 4 to 6 weeks.
What each one is for
Canny
Canny covers the customer side of the feedback loop. Its features page lists capturing feedback in one place, tying it to user accounts, voting and vote-on-behalf, user segmentation, sorting by MRR impact, public or private roadmaps, a changelog, and closing the loop with status updates sent by email. Its Autopilot AI, included on every plan, finds feedback in tools like Intercom, Zendesk, Freshdesk, Gong, and Zoom and merges duplicates.
UserVoice
UserVoice is built for large companies that want a managed feedback program. It offers a branded voting portal, public or private, on your own domain; in-product feedback for signed-in users; and capture by your team through a Chrome extension, Slack, and CSV import. Votes can be weighted by account revenue with a Salesforce sync, and its AI finds themes, summarizes feedback, reads sentiment, and answers plain-language questions. It's SOC 2 Type II certified and sold with guided onboarding.
Feature comparison
| Capability | Canny | UserVoice |
|---|---|---|
| Pricing | Public: Free; Pro from $79/mo billed yearly; Business custom | Not published; quote after a demo |
| Priced by | Tracked users: customers who post, vote, or comment | Feedback volume, tools, and integrations; never seats |
| Free option | Free plan: 25 tracked users, 5 managers | 30-day trial after a demo |
| Getting started | Sign up and set it up yourself | Demo, trial, then CSM-led onboarding; 4 to 6 weeks for most teams, per UserVoice |
| Customer portal | Unlimited feedback boards with voting, plus a widget; public or private | Branded voting portal, public or private, on your domain |
| Capture by your team | Intercom, Zendesk, Slack, Chrome extension; Autopilot AI on every plan | Chrome extension, Slack, CSV import |
| Revenue weighting | Sort by MRR impact; HubSpot and Salesforce on Business | Revenue-weighted votes; Salesforce sync |
| Roadmaps | Public or private roadmaps, plus a changelog | Mainly internal; customers follow idea statuses |
| Closing the loop | Status updates sent by email | Supporters notified when an idea's status changes |
| AI | Autopilot capture and deduplication on every plan; smart replies, comment summaries, and MCP connectors on Pro and up | Themes, summaries, sentiment, and plain-language questions |
| Issue trackers | Jira, Linear, GitHub, ClickUp, Asana, Azure DevOps (Pro and up) | Jira, Azure DevOps |
| CRM & customer success | HubSpot and Salesforce (Business) | Salesforce, Gainsight |
| Chat & support tools | Notifications to Slack, Microsoft Teams, Discord; capture from Intercom and Zendesk | Slack, Microsoft Teams, Zendesk, Fullstory |
| Team SSO | Okta, OIDC, Entra ID, OneLogin (Business) | Not covered in the pages we checked; ask UserVoice |
| Security & compliance | Security review on Business; ask Canny about its cost | SOC 2 Type II certified, GDPR compliant |
| Self-hosting | No | No |
Pricing compared
The two price on different axes. Canny charges by tracked users: anyone who posts, votes, or comments, including feedback a teammate logs on someone's behalf and feedback its Autopilot AI finds. Your own teammates don't count; managers have their own limit and contributors are unlimited. UserVoice prices on feedback volume, the tools you use, and the integrations you connect, and never by seat, so sales, success, and product can all have access.
| Canny | UserVoice | |
|---|---|---|
| Free plan | Yes: 25 tracked users, 5 managers | No; a 30-day trial after a demo |
| 100 customers giving feedback | $79/mo on Pro, billed yearly ($99 monthly) | Quote |
| 1,000 customers giving feedback | $529/mo on Pro, billed yearly | Quote |
| 5,000 customers giving feedback | $1,079/mo on Pro, billed yearly | Quote |
| More than 5,000 | Business, custom | Quote |
| Public prices | Yes | No |
| Annual discount | Up to 20% | Not published |
Canny's model is predictable if you know how many customers will engage, and it rewards a small, focused audience. Watch for growth: without a spend limit, Canny moves you up a tier automatically when you pass your cap, and with one, it stops tracking new users' feedback until you raise it. Our Canny pricing breakdown has every tier and a cost estimator.
UserVoice's model means headcount never changes the bill, which suits a company that wants everyone in sales, success, and product inside the tool. The cost is that you can't compare it on paper; you'll need a demo to get a number.
How each handles customer revenue
Revenue context is one of the main reasons B2B teams pick either tool. UserVoice weights votes by account revenue and syncs with Salesforce, and it pulls in customer data so product managers can weigh an idea's impact. Canny's features page lists user segmentation and sorting by MRR impact, and its Business plan adds the HubSpot and Salesforce integrations that sync that data in. If revenue weighting is the reason you're shopping, price Canny at the Business tier, not Pro.
Integrations
Canny's list is broader for engineering teams on modern trackers: Jira, Linear, GitHub, ClickUp, Asana, and Azure DevOps all come with Pro, along with Segment and Zapier. UserVoice's integrations page leans enterprise: Jira and Azure DevOps for engineering, Salesforce and Gainsight for customer data, and Zendesk, Slack, Microsoft Teams, Fullstory, Dragonboat, and Skyvia. Linear, GitHub, and HubSpot aren't on it, so if your team ships through Linear or keeps revenue in HubSpot, check how you'd connect them before you commit.
Moving between them
If you're leaving UserVoice for Canny, Canny's comparison page offers to migrate your data free within 48 hours. UserVoice exports ideas, voters, and comments as spreadsheets, and its full data export runs one year at a time. Going the other way, UserVoice offers bulk import by CSV or API, with hands-on help.
When to choose Canny
- You want to see prices up front, start on a free plan, and set the tool up yourself this week.
- Your team ships through Linear, GitHub, ClickUp, or Asana, not only Jira.
- You want AI that pulls feedback out of support chats and sales calls automatically.
- You want a public roadmap and changelog alongside your feedback boards.
- The number of customers who'll post, vote, or comment is modest and predictable.
When to choose UserVoice
- You're a large company that wants a dedicated customer success manager and guided onboarding.
- SOC 2 Type II certification is a requirement for your vendor review.
- Salesforce, Gainsight, or Azure DevOps is central to how you work.
- You want pricing that never depends on how many people inside your company use it.
- A 4-to-6-week rollout is acceptable, and you're comfortable getting pricing through sales.
Where Crumb fits
If neither fits, Crumb is a third option for B2B SaaS teams. It doesn't have a public voting board: customers send feedback through an embedded in-app widget with their account attached, and every request carries that account's ARR, set by hand or synced from HubSpot or Salesforce. Requests group into initiatives on a public Now / Next / Later roadmap, go to Linear, Jira, or GitHub as tickets (AI-drafted on Crumb Cloud's Team plan and up), and customers hear back by email or in the widget when you reply or change status. It's open source (AGPL-3.0) and free to self-host, and Crumb Cloud's Team plan is a flat $19/mo per workspace, billed annually, with unlimited editors and feedback submitters. It has no SSO yet (it's on the roadmap) and no one-click importer from either tool. Compare it directly in Crumb vs Canny and Crumb vs UserVoice, or see the wider field in Canny vs Featurebase, the best Canny alternatives and the best UserVoice alternatives.
Frequently asked questions
What's the difference between Canny and UserVoice?
Both collect customer ideas and votes and tell supporters when status changes. Canny is self-serve, with public prices, a free plan, and pricing by tracked users. UserVoice is an enterprise platform sold through a demo, priced on feedback volume, tools, and integrations, and launched with a dedicated customer success manager.
Is UserVoice more expensive than Canny?
There's no direct comparison, because UserVoice doesn't publish prices. Canny's Pro plan starts at $79/mo billed yearly for 100 tracked users and reaches $1,079/mo at 5,000. UserVoice quotes after a demo, based on feedback volume, tools, and integrations rather than seats.
Does Canny or UserVoice have a free plan?
Canny has a free plan with 25 tracked users and 5 managers. UserVoice doesn't list a free plan; it offers a 30-day trial after a demo.
Which one integrates with Linear and HubSpot?
Canny includes Linear on Pro and HubSpot on Business. Neither Linear nor HubSpot is on UserVoice's integrations page, which lists Jira, Azure DevOps, Salesforce, and Gainsight.
Can I move from UserVoice to Canny?
Yes. Canny's comparison page offers to migrate UserVoice data free within 48 hours, and UserVoice exports ideas, voters, and comments as spreadsheets.
Is there an open-source alternative to Canny and UserVoice?
Yes. Crumb and Fider are open source under AGPL-3.0 and free to self-host. Fider is a simple public voting board; Crumb ties each request to the account and ARR behind it. See the best open-source feedback tools.