Changelog

What's new.

Every release closes a few more loops. Newest first.

Jul 2026
Latest

Size a request without leaving Slack

  • @mention sizing: tag Crumb on any message in a feedback channel and it replies in-thread with the request restated, the account's ARR, similar open requests and the revenue behind them, and a rough T-shirt scope read from your connected repo. How it works → Cloud · Team
  • Reads only: nothing gets filed to your inbox, and if it can't size a request it says so instead of guessing.
Jun 2026
Developers

Connect an AI assistant over MCP

  • MCP server: point Claude Code, Claude Desktop, Cursor, or any MCP host at your workspace to read and triage feedback in plain language. Search items, read threads, change status, reply, create items, and view the roadmap. Connect it →
  • Workspace API keys: create and revoke keys in Settings → API keys. A key acts as its creator and respects their role, so writes stay admin/PM-only.
  • Typed webhook events: subscribe each endpoint to the events you care about (created, status change, reply, assigned, merged); internal notes never leave the building.
  • All of it ships in core, so it works on Crumb Cloud and self-hosted alike.
Jun 2026
Dashboard

A quieter widget & an inbox that knows whose move it is

  • The whisper launcher: the widget is now a slim tab docked to the edge of the screen. Nearly invisible at rest, an ember dot when there's news, and hovering reveals the latest event.
  • Your turn / Waiting: the inbox sorts by whose move it is, with a one-line preview on every row so you can scan without opening threads.
  • Quick actions & Compose: a per-row menu assigns, sets status, or files into an initiative in two clicks, and Compose logs feedback for customers who emailed or called instead.
  • Find your way faster: a top-bar layout, a ⌘K command palette, a notification bell, and a guided first-run tour.
  • Settings that set you up: a five-step setup checklist tracks what's wired, and every workspace gets an audit log for admins.
Jun 2026
Integrations

CRM sync, capture from anywhere, Teams & a bigger AI suite

  • CRM sync with HubSpot and Salesforce pulls accounts and ARR in automatically, so triage is revenue-aware without the copy-paste. Cloud · Team
  • Capture from anywhere: forward email, run /crumb in Slack, or post to the capture API. It all lands in the same inbox.
  • Microsoft Teams channel notifications through an incoming webhook.
  • More AI: reply drafting, an "Ask your feedback" Q&A, and account churn signals join clustering and ticket drafting. Cloud · Team
  • Usage analytics: stream product usage to see account activity next to what they're asking for, and catch accounts that go quiet.
May 2026
Session replay

Session replay, upgraded Cloud · Growth

  • Consent first: customers opt in from the composer, and recording starts from that moment. Nothing records silently.
  • A real player: rendered cursor and click ripples, idle-skip, and a network panel with secrets redacted.
  • Session metadata (device, browser, OS, rough location) and an AI summary of what the customer was trying to do.
May 2026
Foundations

The launch foundations

  • The core loop: capture in context, triage by revenue, reply, and a status flow that notifies customers automatically.
  • Public roadmap with follows, push to Linear / Jira / GitHub, and, on Cloud Team and up, AI-drafted tickets and AI initiative clustering.
  • Viewer role (read-only access is free), ARR accounts, and the Community / Cloud edition split.