Canny and Featurebase both give customers a place to post and vote on ideas, show them a roadmap, and tell them when something ships. They've grown in different directions, though. Canny has stayed a focused feedback tool and leaned into AI that finds feedback in your support and sales conversations. Featurebase has become a support and product suite: a helpdesk, live chat, an AI support agent, and a help center sit in the same subscription as its feedback boards. They also price on different axes, which decides which one is cheaper for you.
We make Crumb, which competes with both, so read this with that in mind. Sources, checked October 19, 2026: Canny's pricing page, and Featurebase's pricing page with its feature comparison and FAQ. Canny's per-tier prices at 1,000 and 5,000 tracked users come from the price table behind its slider, checked October 6, 2026 for our Canny pricing breakdown. Both are capable products; confirm current details with them before you decide.
The short version
- Canny is a feedback tool priced by tracked users, the customers who post, vote, or comment. It has a free plan for 25 of them, and Pro starts at $79/mo billed yearly.
- Featurebase is a support and feedback suite priced by seat, the teammates with full access. It has a free plan for 1 seat, and Growth is $29 per seat a month billed yearly.
- Canny gets expensive as more customers engage; Featurebase gets expensive as your team grows, plus $0.49 per resolution if you use its AI support agent.
- CRM data sits high on both. Canny's HubSpot and Salesforce integrations are on its custom-priced Business plan; Featurebase's are on Professional, with deal data on Enterprise.
What each one is for
Canny
Canny covers the customer side of the feedback loop: unlimited feedback boards with voting, a widget, a changelog, user segmentation, custom fields, and automation rules. Its Autopilot AI, included on every plan, reads support and sales conversations in tools like Intercom, Zendesk, Freshdesk, Gong, and Zoom, captures the feedback in them, and merges duplicates. Smart replies ask posters for more detail, and comment summaries pull out the main themes. Pro adds the project-management integrations, and Business adds SSO and CRM sync.
Featurebase
Featurebase's pricing FAQ says its helpdesk, Fibi AI agent, feedback, outbound messaging, help center, and reporting all live in one subscription. On the feedback side, the free plan includes a public portal, one board, one roadmap, feedback-loop emails, and voting on behalf of users, with unlimited end users. Growth adds custom domains, in-app widgets, revenue data sync, a public changelog, surveys, and an API, MCP server, and webhooks. On the support side, even the free plan includes live chat and a unified inbox.
Feature comparison
| Capability | Canny | Featurebase |
|---|---|---|
| Pricing | Free; Pro from $79/mo billed yearly; Business custom | Free; Growth $29, Professional $59, Enterprise $99 per seat/month, billed yearly |
| Priced by | Tracked users: customers who post, vote, or comment | Seats: teammates with full access; free Lite seats from Professional |
| Free plan | 25 tracked users, 5 managers, unlimited boards | 1 seat, unlimited end users and feedback, 1 board, 1 roadmap |
| Free trial | Pro trial from the pricing page | 10 days on paid plans, no card |
| Feedback boards | Unlimited on every plan | 1 on Free, 5 on Growth, 10 on Professional, unlimited on Enterprise |
| Voting & vote on behalf | Yes | Yes, on every plan |
| Changelog | Yes | Public changelog from Growth |
| AI for feedback | Autopilot capture and deduplication on every plan; smart replies and comment summaries | AI duplicate suggestions on Growth; AI deduplication and Ask AI on Professional; AI tagging on Enterprise |
| AI for support | None; Canny isn't a helpdesk | Fibi AI agent at $0.49 per resolution; AI Copilot |
| Helpdesk & help center | No | Yes; inbox and live chat on every plan |
| Revenue data | User segmentation; HubSpot and Salesforce on Business | Revenue data sync on Growth; HubSpot and Salesforce on Professional, deal data on Enterprise |
| Issue trackers | Jira, Linear, GitHub, ClickUp, Asana, Azure DevOps on Pro | Linear, Jira, ClickUp, GitHub on Growth; Azure DevOps on Enterprise |
| Chat & capture | Capture from Intercom, Zendesk, Slack, and a Chrome extension; notifications to Slack, Teams, Discord | Feedback from Slack, Discord, Intercom, and Zendesk on Growth |
| API, webhooks & MCP | API and webhooks; MCP connectors for OpenAI, Claude, ClickUp, and Cursor | API, MCP, and webhooks from Growth |
| Team SSO | Business (Okta, OIDC, Entra ID, OneLogin) | Professional and up |
| Compliance | SOC 2, GDPR, and CCPA listed; security review on Business | SOC 2 Type II and GDPR; data hosted in the Netherlands and Germany |
| Self-hosting | No | No |
Pricing compared
Canny counts tracked users: anyone who posts, votes, or comments, including feedback a teammate logs on someone's behalf and feedback Autopilot finds. Your own teammates don't count, though managers have a limit: 5 on Free and 10 on Pro. Featurebase counts paid seats: teammates who need full access to manage feedback, reply to customers, or edit settings. Your customers never count, and Professional and Enterprise add free Lite seats (20 and 50) for teammates who only need to view or collaborate.
| Your team and audience | Canny | Featurebase |
|---|---|---|
| 1 person, small audience | $0 on Free, up to 25 tracked users | $0 on Free, 1 seat |
| 3 teammates, 100 customers giving feedback | $79/mo on Pro | $87/mo on Growth |
| 3 teammates, 1,000 customers | $529/mo on Pro | $87/mo on Growth |
| 10 teammates, 1,000 customers | $529/mo on Pro | $290/mo on Growth; $590/mo on Professional |
| 10 teammates, 5,000 customers | $1,079/mo on Pro | $290/mo on Growth; $590/mo on Professional |
| Needs SSO and CRM sync | Business, custom | Professional, $59 per seat/month |
| Annual discount | Up to 20% | 20% |
All prices above are billed yearly. Featurebase's figures leave out its AI agent, which adds $0.49 for every conversation it resolves, and they buy a helpdesk too; if that replaces a support tool you pay for, count the saving. Canny's leave out the Business plan you'd need for HubSpot, Salesforce, or SSO. Watch growth on Canny: without a spend limit it moves you up a tier automatically when you pass your cap, and with one, it stops tracking new users' feedback until you raise it. Featurebase's discounts are worth knowing too: 86% off for startups under two years old with fewer than six employees, and 15% for open-source projects and non-profits.
Moving between them
Featurebase's pricing FAQ says it migrates feedback automatically from Canny, along with Productboard, Frill, Beamer, and others, or from a CSV file. Going the other way, Featurebase exports requests as a CSV with titles, descriptions, authors, statuses, requester counts, and linked Linear and Jira issues, but not comments. Canny exports posts to CSV and has an API for comments and votes.
What about Productboard?
If your shortlist is Canny vs Productboard vs Featurebase, note that Productboard is a different kind of tool: a product management platform with an insights repository, prioritization formulas, and timeline roadmaps. It doesn't publish prices, charges per maker with a minimum of five. Pick it for the roadmapping, not as a cheaper feedback board. Our Canny vs Productboard comparison covers it in depth.
When to choose Canny
- You want AI that pulls feedback out of support chats and sales calls automatically, on every plan.
- You need many boards without paying for a higher tier.
- Your team is large but the number of customers who'll post, vote, or comment is modest.
- You already have a helpdesk and only want a feedback tool.
- You ship through Asana or want Azure DevOps without an enterprise plan.
When to choose Featurebase
- You want support and product feedback in one subscription, with live chat and an AI agent.
- Lots of customers give feedback, but only a few teammates manage it.
- You want SSO and CRM sync at a published price rather than a custom quote.
- You qualify for its startup discount.
- You're moving off Canny and want an automatic migration.
Where Crumb fits
If neither fits, Crumb is a third option for B2B SaaS teams. It doesn't have a public voting board: customers send feedback through an embedded in-app widget with their account attached, and every request carries that account's ARR, set by hand or synced from HubSpot or Salesforce on Crumb Cloud's $19 Team plan. Requests group into initiatives on a public Now / Next / Later roadmap, go to Linear, Jira, or GitHub as tickets (AI-drafted on Team and up), and customers hear back by email or in the widget when you reply or change status. It's open source (AGPL-3.0) and free to self-host, and Crumb Cloud prices are flat per workspace, with unlimited editors and feedback submitters. It has no helpdesk, no SSO yet (it's on the roadmap), and no one-click importer from either tool. Compare it directly in Crumb vs Canny and Crumb vs Featurebase, or see the wider field in the 9 best Canny alternatives.
Frequently asked questions
What's the difference between Canny and Featurebase?
Both run customer feedback boards with voting, roadmaps, a changelog, and status updates. Canny is a focused feedback tool priced by tracked users, with Autopilot AI that captures feedback from support and sales conversations. Featurebase is a support and feedback suite priced per seat, with a helpdesk, live chat, an AI support agent, and a help center in the same subscription.
Is Featurebase cheaper than Canny?
Usually, if many customers give feedback and few teammates manage it. Canny Pro is $79/mo billed yearly at 100 tracked users and $1,079/mo at 5,000. Featurebase Growth is $29 per seat a month billed yearly, however many customers engage, plus $0.49 per AI agent resolution. A large team with a small audience can find Canny cheaper.
Do Canny and Featurebase have free plans?
Yes. Canny's free plan covers 25 tracked users and 5 managers. Featurebase's covers 1 seat with unlimited end users and feedback, one board, and one roadmap.
Can I migrate from Canny to Featurebase?
Yes. Featurebase says it migrates feedback automatically from Canny, and it also imports CSV files.
Which one integrates with HubSpot and Salesforce?
Both, on higher plans. Canny's HubSpot and Salesforce integrations are on its custom-priced Business plan. Featurebase's are on Professional ($59 per seat a month, billed yearly), with deal data on Enterprise.
Is there an open-source alternative to Canny and Featurebase?
Yes. Crumb, Fider, and Quackback are open source under AGPL-3.0 and free to self-host. See the best open-source feedback tools.