The open-source Canny alternative.

Crumb vs Canny at a glance

Canny details checked October 6, 2026 against its pricing and features pages, its help article on exporting feedback, and its API reference. Canny is a capable, well-established tool; check canny.io for its current features and pricing before you decide.

What it costs at 100, 1,000 and 5,000 tracked users

Canny bills by tracked users: anyone who has posted, voted, or commented, including feedback logged on their behalf. Crumb doesn't count the customers who give feedback at all. Here's the monthly cost at three sizes, using each product's public prices on annual billing:

Over a year that's $948, $6,348, and $12,948 on Canny Pro, against $228 on Crumb Team. On monthly billing it's $99, $661, and $1,349 for Canny and $24 for Crumb. Two caveats keep this fair. The features don't line up exactly (see the table above), and if you need HubSpot or Salesforce on Canny you're on Business, which is priced by quote. And self-hosting Crumb is free software, not free operations: you run the servers and bring your own SMTP and OAuth apps, and the AI suite and session replay are Crumb Cloud features. Crumb's Growth plan, $39/mo billed annually, adds session replay and higher AI limits. All Crumb prices are launch prices.

Why teams pick Crumb

Prioritize by revenue, not votes

An upvote count tells you who's loudest; it doesn't tell you who's about to churn. In Crumb every request is tied to the account that sent it and the ARR behind it, so you can sort your inbox by the dollars at stake. HubSpot and Salesforce sync is on the $19 Team plan, not reserved for a top tier.

Own your data, under an open license

Crumb is AGPL-3.0 and self-hostable from one docker compose file. Your feedback lives in a Postgres you control: back it up, query it, move it. If you'd rather not run it, Crumb Cloud is the same source, managed. Either way there's no black box.

AI that doesn't hand your feedback to a third party

Crumb's AI features (initiative clustering, AI-drafted tickets and replies, and plain-English "Ask your feedback") run on infrastructure Crumb operates, so your customers' feedback isn't sent to a third-party AI provider. They're part of Crumb Cloud from the Team plan.

Moving from Canny

Crumb doesn't have a one-click Canny importer. What works today is an export from Canny plus a short script against Crumb's capture API. Here's the whole path.

1. Export your posts from Canny

Canny exports posts to CSV from Settings, Boards, Export Data, or from a filtered view on its Feedback page. The file includes each post's title, details, vote score, comment count, status, tags, author, owner, and associated MRR. It carries comment counts, not the comments themselves; if you want full threads and author emails, Canny's API can list posts, comments, and votes.

2. Send each post to Crumb's capture API

Post one request per item to /api/v1/captures with your workspace slug and inbox token. Use the Canny title as the subject (up to 300 characters), and put everything else you want to keep, such as details, vote count, status, MRR, and comments, in the body (up to 20,000 characters).

curl -X POST https://crumb-app.localhostlabs.net/api/v1/captures \
  -H "Content-Type: application/json" \
  -d '{
    "slug": "your-workspace",
    "token": "your-inbox-token",
    "from_email": "[email protected]",
    "from_name": "Maya Chen",
    "subject": "Export a cohort as CSV",
    "body": "Imported from Canny. Votes: 12. Status: planned.\n\nWithout screenshotting the table, please."
  }'

The endpoint allows 60 requests up front, refills about one per second, and answers 429 with a Retry-After header after that, so pace a large import. Self-hosting? Set CRUMB_INBOUND_SECRET first; the endpoint refuses every request without it. On Crumb Cloud, get in touch and we'll help you set up the import.

3. Map each capture to an account

Each post lands as a pending capture in the Needs triage card at the top of your inbox. An admin or PM confirms which account it belongs to, and it becomes a normal item, ready to group into initiatives; anything that's noise, dismiss. On Team and up, Crumb suggests the account match for you.

What doesn't carry over

• Votes. Crumb has no upvote counts; it ranks requests by the accounts and ARR behind them. Keep the Canny vote count in the body for history.
• Statuses. Set them in Crumb as you triage. The Canny status can ride along in the body.
• Notifications. Imported items won't email your customers: Crumb only auto-notifies people who submitted through the widget, so an import won't surprise anyone.

Then install the widget so new feedback arrives tied to the right account, and connect HubSpot or Salesforce so ARR stays current.

Where each one fits

Choose Crumb if you want to self-host or own your data, prioritize by revenue rather than upvotes, sync ARR from your CRM without a top-tier plan, or want a flat price that doesn't grow with the number of customers giving feedback.

Canny may fit better if you want a long-established, fully managed public board with voting, AI that pulls feedback from tools like Intercom, Zendesk, Freshdesk, and Gong, a built-in changelog, or integrations like ClickUp, Asana, and Azure DevOps, and self-hosting isn't a priority for you. Still comparing? Our roundup of the 9 best Canny alternatives covers hosted and open-source options with prices side by side, and Canny vs Featurebase puts two of the best-known head to head.

Frequently asked questions

Is Crumb really a drop-in Canny alternative?

It covers the same core loop (capture, a public roadmap, following, status updates, and integrations), and adds revenue-based prioritization, an open-source/self-host option, and a flat price. It isn't a clone: there's no upvote board, and it does the same job with a different emphasis.

Can I self-host Crumb?

Yes. Crumb is AGPL-3.0 and runs from a single docker compose file, with your data in your own Postgres. Self-hosting for your own company is fully permitted.

How is prioritizing by revenue different from upvotes?

Upvotes weight every voter equally. Revenue weighting ties each request to the account and its ARR, so a request from accounts worth $80k outranks a noisier one worth $5k, the signal product and CS teams actually act on.

Can I migrate my feedback from Canny?

Yes, though not in one click. Export your posts from Canny as CSV, or pull them with Canny's API, then send each one to Crumb's capture API, where it waits in your inbox to be mapped to an account. Votes don't carry over as votes, and imported items don't email your customers. Get in touch and we'll help.

How much does Crumb cost compared to Canny?

Crumb Cloud's Team plan is $19/mo per workspace, billed annually, however many customers give feedback, and self-hosting is free. Canny's Pro plan is $79/mo billed yearly at 100 tracked users, $529/mo at 1,000, and $1,079/mo at 5,000.

Gibt es eine günstigere Canny-Alternative? (Canny alternative günstiger)

Ja. Crumb ist Open Source (AGPL-3.0) und kostenlos selbst zu hosten: ein docker compose, Ihre Daten in Ihrer eigenen Postgres-Datenbank, an einem Standort Ihrer Wahl. In Crumb Cloud ist der Free-Plan kostenlos, und der Team-Plan kostet $19 pro Monat und Workspace bei jährlicher Abrechnung, unabhängig davon, wie viele Kunden Feedback geben. Canny Pro kostet dagegen $79 pro Monat bei 100 getrackten Nutzern und $529 bei 1.000. Statt nach Upvotes priorisiert Crumb nach dem Umsatz (ARR) der Konten hinter jeder Anfrage. Die Oberfläche und die Dokumentation sind auf Englisch; Datenschutzunterlagen finden Sie unter DPA und Unterauftragsverarbeiter (Subprocessors).