Crumb vs Canny at a glance
| Capability | Crumb | Canny |
|---|---|---|
| Open source & self-hostable | Yes, AGPL-3.0; run it on your own servers | Proprietary, vendor-hosted |
| Your data in your own Postgres | Yes, when self-hosted | Stored on the vendor's cloud |
| Prioritize by revenue (ARR) | Native; syncs ARR from HubSpot & Salesforce | Primarily upvotes & segments |
| Close the loop in-product | Reply in-thread + auto-notify by email or in the widget | Status updates to voters |
| AI that runs on your own infrastructure | Clustering, ticket drafts & "Ask your feedback," all local | Cloud-based AI features |
| AI-drafted engineering tickets | To Linear / Jira / GitHub, from your repo context | Integrations to sync items |
| Triage from your AI assistant (MCP) | Claude / Cursor via the MCP server | — |
| Pricing model | Per editor; viewers & feedback submitters are always free | Paid plans (see Canny's pricing) |
This comparison reflects each product's general positioning and Crumb's own capabilities. Canny is a capable, well-established tool; check canny.io for its current features and pricing before you decide.
Why teams pick Crumb
Prioritize by revenue, not votes
An upvote count tells you who's loudest; it doesn't tell you who's about to churn. In Crumb every request is tied to the account that sent it and the ARR behind it, so your inbox shows the dollars at stake. Connect HubSpot or Salesforce and that revenue syncs in automatically, and prioritization stops being a popularity contest.
Own your data, under an open license
Crumb is AGPL-3.0 and self-hostable from one docker compose file. Your feedback lives in a Postgres you control: back it up, query it, move it. If you'd rather not run it, Crumb Cloud is the same source, managed. Either way there's no black box.
Keep AI in-house
Crumb's AI features (initiative clustering, AI-drafted tickets, and plain-English "Ask your feedback") run on infrastructure you operate. Your customers' feedback isn't shipped off to a third-party model.
Where each one fits
Choose Crumb if you want to self-host or own your data, prioritize by revenue rather than upvotes, sync ARR from your CRM, keep AI on your own infrastructure, or pay per editor while viewers and submitters stay free.
Canny may fit better if you want a long-established, fully managed public feedback board with a large install base, and self-hosting or revenue-based prioritization aren't priorities for you.
Frequently asked questions
Is Crumb really a drop-in Canny alternative?
It covers the same core loop (capture, a public roadmap, voting/following, status updates, and integrations), and adds revenue-based prioritization, an open-source/self-host option, and local AI. It isn't a clone; it's the same job done with a different emphasis.
Can I self-host Crumb?
Yes. Crumb is AGPL-3.0 and runs from a single docker compose file, with your data in your own Postgres. Self-hosting for your own company is fully permitted.
How is prioritizing by revenue different from upvotes?
Upvotes weight every voter equally. Revenue weighting ties each request to the account and its ARR, so a request from accounts worth $80k outranks a noisier one worth $5k, the signal product and CS teams actually act on.
Can I migrate my feedback from Canny?
Crumb has a public API for importing items, accounts, and votes programmatically. A guided migration is on the roadmap; get in touch and we'll help.