Pricing
Open source. Plus a Cloud that runs the ops.
Self-host Crumb for free under AGPL-3.0. Or let Crumb Cloud handle email, integrations, the AI suite, and session replay. Same source code, the hard parts managed.
Editions: self-hosted Community or Crumb Cloud
Community (self-hosted)
Free forever under AGPL-3.0. Runs on your own infrastructure from one docker compose file. Your data, your Postgres, no Crumb account required.
Crumb Cloud (hosted)
We run it for you, with managed email on every plan. One-click integrations (incl. CRM sync), the AI suite, usage analytics, and session replay unlock on the paid tiers below.
Start freeOne flat price. Your whole team included.
No per-seat math. Editors, viewers, internal commenters, and the customers who submit feedback are all included on every plan. Invite as many as you like.
Free
$0
Free forever, unlimited editors.
- Unlimited viewers & feedback submitters
- Capture, triage, reply & status flow
- Reply & status emails to customers
- Embedded widget & public roadmap
- Community support
Most popular
Team
$19/mo
billed annually
- Everything in Free
- AI suite: clustering, drafting, reply & Ask (2,000 operations / mo)
- CRM sync: HubSpot & Salesforce
- Usage analytics & churn signals
- One-click Slack, Linear, Jira, GitHub
- Feedback connectors: Zendesk, Intercom & more
Growth
$39/mo
billed annually
- Everything in Team
- Session replay + AI summaries (5 GB / mo)
- Higher AI limits (10,000 operations / mo)
- Higher usage-event limits (2M / mo)
- Priority support
Enterprise
Custom
Sized to your volume.
- Everything in Growth
- Custom AI & session replay limits
- DPA, security review & SLA
- Dedicated support & data residency
Flat monthly price per workspace: editors, viewers, internal commenters, and the customers who submit feedback are all unlimited. These are launch prices, and subscribers keep the price they signed up at.
What's in each
| Capability | Self-host | Free | Team | Growth | Enterprise |
|---|---|---|---|---|---|
| Submit · triage · reply · status | |||||
| Embedded widget | |||||
| Capture by email & API | |||||
| Public roadmap | |||||
| Customer loop emails (replies & status updates) | BYO SMTP | ||||
| Slack: DM notifications & /crumb capture | BYO app | ||||
| Microsoft Teams channel notifications | Webhook | ||||
| Push to Linear / Jira / GitHub, status read back | BYO apps | ||||
| CRM account & ARR sync (HubSpot / Salesforce) | BYO apps | ||||
| Feedback connectors (Zendesk, Intercom, Freshdesk, Gong, Freshchat) | |||||
| AI ticket & reply drafts | |||||
| AI initiative clustering | |||||
| Ask your feedback (AI Q&A) | |||||
| AI operations (shared by every AI feature) | 2,000 / mo | 10,000 / mo | Custom | ||
| Usage analytics & signals | 500k events / mo | 2M events / mo | Custom | ||
| Session replay | 5 GB / mo | Custom | |||
| SSO / SAML & SCIM | Planned | ||||
| Audit log & team roles (admin access) | |||||
| SLA & dedicated support |
Pricing questions.
Do you charge per seat or per user?
No. Each plan is a flat monthly price per workspace. Invite as many editors, viewers, internal commenters, and teammates as you want. The price never changes. You only pay more when you move up a tier for more features, and the customers who submit feedback are always free and unlimited.
Is Crumb really free?
Yes, the Community edition is AGPL-3.0 and free to self-host forever, no Crumb account required. The whole stack runs from one
docker compose file. Crumb Cloud is the optional hosted tier that manages the ops and unlocks AI + integrations.What's the difference between self-host and Cloud?
Submit, triage, reply, the status flow, magic-link auth, and the embed widget are in both. Crumb Cloud adds managed email on every plan, Free included. Its paid tiers add one-click integrations (including CRM sync), the full AI suite (clustering, drafting, reply, and Ask), and session replay.
What's in Enterprise?
Everything in Growth with AI and replay limits sized to your volume, plus a DPA and security review, an SLA with dedicated support, and data-residency options. SSO/SAML and SCIM are on the roadmap, not in the product yet. Audit log and team roles are built into every edition. Contact sales and we'll scope it to your needs.
Can I self-host the paid features?
On self-host you can bring your own SMTP relay and register your own apps for Slack, Linear, Jira, GitHub, HubSpot, and Salesforce (Teams only needs a webhook URL), and usage analytics is always on. Managed email, one-click OAuth, the AI suite, and session replay are Cloud features by design.
Is this pricing final?
These are launch prices, so they may change. Subscribers keep the price they signed up at: a new price applies to new subscriptions, and any change to an existing one would come with notice first and start only at your next renewal.