Pricing

Open source. Plus a Cloud that runs the ops.

Self-host the whole thing for free under AGPL-3.0. Or let Crumb Cloud handle email, integrations, the AI suite, and session replay. Same source code, the hard parts managed.

Community (self-hosted)

Free forever under AGPL-3.0. Runs on your own infrastructure from one docker compose file. Your data, your Postgres, no Crumb account required.

Self-host guide

Crumb Cloud (hosted)

We run it for you. Managed email, one-click integrations (incl. CRM sync), the AI suite, usage analytics, and session replay unlock on the paid tiers below.

Start free on Cloud
Crumb Cloud plans

Priced per editor, not per customer

You only pay for teammates who triage. Viewers, internal commenters, and the customers who submit feedback are always free.

Free

$0
Free forever, up to 2 editors.
  • Unlimited viewers & feedback submitters
  • Capture, triage, reply & status flow
  • Embedded widget & public roadmap
  • Community support
Start free
Most popular

Team

$19/editor/mo
billed annually
  • Everything in Free
  • AI suite: clustering, drafting, reply & Ask (2,000 / mo)
  • CRM sync: HubSpot & Salesforce
  • Usage analytics & churn signals
  • One-click Slack, Teams, Linear, Jira, GitHub
  • Managed email, branding removed
Join the waitlist

Growth

$39/editor/mo
billed annually
  • Everything in Team
  • Session replay + AI summaries (5 GB / mo)
  • Higher AI limits (10,000 / mo)
  • Advanced analytics
  • Priority support
Join the waitlist

Enterprise

Custom
Limits are not an issue.
  • Everything in Growth
  • Unlimited AI & Session Record
  • SSO / SAML & SCIM
  • Audit logs & role-based access
  • DPA, security review & SLA
  • Dedicated support & data residency
Contact sales

Per editor / month. Viewers, internal commenters, and the customers who submit feedback are always free and unlimited. Early-access launch pricing; join the waitlist to lock it in.

Compare

What's in each

CapabilitySelf-hostFreeTeamGrowthEnterprise
Submit · triage · reply · status
Embedded widget
Capture from anywhere (email / Slack / API)
Public roadmap
Email deliveryBYO SMTP
Slack notificationsBYO app
Microsoft TeamsBYO app
Linear / Jira / GitHub syncBYO apps
CRM sync (HubSpot / Salesforce)BYO apps
AI ticket drafting
AI initiative clustering2,000 / mo10,000 / moUnlimited
Ask your feedback (AI Q&A)
Usage analytics & signals
Session replay5 GB / moUnlimited
SSO / SAML & SCIM
Audit logs & role-based access
SLA & dedicated support
FAQ

Pricing questions.

Who counts as a paid seat?
Only editors who triage and manage feedback. Viewers, internal commenters, and the customers who submit feedback are always free and unlimited, so inviting your whole company to follow along costs nothing.
Is Crumb really free?
Yes, the Community edition is AGPL-3.0 and free to self-host forever, no Crumb account required. The whole stack runs from one docker compose file. Crumb Cloud is the optional hosted tier that manages the ops and unlocks AI + integrations.
What's the difference between self-host and Cloud?
Submit, triage, reply, the status flow, magic-link auth, and the embed widget are in both. Crumb Cloud adds managed email, one-click integrations (including CRM sync), the full AI suite (clustering, drafting, reply, and Ask), usage analytics, and session replay. Those are the paid differentiators.
What's in Enterprise?
Everything in Growth with no usage limits, plus SSO/SAML and SCIM, audit logs, role-based access, a DPA and security review, an SLA with dedicated support, and data-residency options. Contact sales and we'll scope it to your needs.
Can I self-host the paid features?
On self-host you can bring your own SMTP relay and register your own apps for Slack, Teams, Linear, Jira, GitHub, HubSpot, and Salesforce, and usage analytics is always on. Managed email, one-click OAuth, the AI suite, and session replay are Cloud features by design.
Is this pricing final?
These are early-access launch prices. Join the waitlist and you can lock them in before general availability.