Plays nicely with the tools you already live in.
Push to your tracker, ping the right person in chat, pull ARR from your CRM, and catch feedback from email, support tools, and sales calls. On Cloud's Team plan and up most connect in one click; self-host uses your own apps.
Ship where engineering already lives
Send an item out as a ticket drafted by AI, then sync status back. The provider stays canonical for engineering status; Crumb stays canonical for the customer relationship.
Linear
Ticket syncCreate Linear issues from a thread, with status synced back via webhook. On Cloud, AI drafts them from the feedback plus your recent ticket titles. Self-host with your own Linear OAuth app; one-click on Cloud (Team). How the Linear integration works.
Jira
Ticket syncConnect via Atlassian 3LO and push feedback into Jira as issues, with AI drafting on Cloud. Status syncs back through a Jira webhook, which self-hosted installs can register today. Self-host with your own app; one-click on Cloud (Team). How the Jira integration works.
GitHub
Ticket syncOpen GitHub issues through a GitHub App. On Cloud, your repo's README and top-level file list feed the AI as project context, so drafts land close to your codebase. Open and closed state syncs back. How the GitHub integration works.
Tell the right person, where they are
Slack
Notify · CaptureDM the right teammate the moment a customer replies, with a per-person preference for Slack or email. File feedback without leaving Slack using /crumb. Falls back to email if a lookup fails. How the Slack integration works.
Request sizing
Slack · AI@mention Crumb on any feedback message and it replies in-thread: the ask restated, the account's ARR, similar open requests and the revenue behind them, and a rough T-shirt size read from your connected repo. If it can't size something, it says so. On Cloud, Team plan and up. How the Slack integration works.
Microsoft Teams
NotifyPost new feedback, customer replies, and status changes to one Teams channel as Adaptive Cards, through an incoming webhook. Channel posts only, no DMs. Customers can connect their own Teams channel from the widget too. How the Microsoft Teams integration works.
Triage by the revenue behind it
Connect your CRM and Crumb pulls in accounts and their ARR, one way and read-only, linking each to the Crumb account with the same name. The dollars show up in your inbox automatically.
HubSpot
CRM syncPull companies and their ARR from HubSpot, link them to Crumb accounts by company name, and keep it fresh on a schedule. One-click connect on Cloud. How the HubSpot integration works.
Salesforce
CRM syncSame revenue-aware triage, sourced from each Salesforce account's annual revenue via OAuth. ARR rides along on every piece of feedback. How the Salesforce integration works.
Catch feedback from anywhere
Support tools and calls
Cloud · TeamCrumb pulls new tickets and conversations from Zendesk, Intercom, and Freshdesk, and call transcripts from Gong, plus an early Freshchat connector. On Cloud, AI keeps the product requests and drops the how-to questions. Self-hosted, everything waits in Needs triage for you.
Email to item
InboundForward support email to your inbound address and each message lands in Needs triage, where you turn it into an item. On Team and up, an AI-suggested account match waits for your nod.
Custom webhooks
NotifySend signed JSON events to any HTTPS endpoint with outbound webhooks. Your customers' account admins can also connect their own Slack or Teams channel from the widget, and get your replies, status changes, and roadmap updates there. Pair with the capture API for extensions and custom flows.